FAQ's

Do you ship outside of the US - lower (48) states?
Yes, we are happy to provide a custom shipping quote.  Please e-mail or message us for a quote.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow (1) - (2) days for your order to ship out, average shipping times are (3) - (5) days.
Tracking numbers will be provided as soon as your order has been SHIPPED. If you don't have a tracking number after (2) business days, please contact us.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money back guarantee if your item(s) is defective or damaged. We give you (30) days to send the item(s) back to us for a full refund.  You will need to message or e-mail us for a return shipping label.  After (30) days, the sale becomes final.

For non-defective items, you must ship your item(s) back at your own expense within (10) days of delivery.  Once we have received the returned item(s), we will refund the full amount of your original purchase.  Please include your name and order number on the returned parcels.  After (10) days from delivery, the sale becomes final. 

  • BARGAIN BLIND ITEMS MAY NOT BE RETURNED, EXCHANGED OR REFUNDED. NO EXCEPTIONS.
  • All returns must be shipped to: Flathead Decoy Co. LLC - 203 Marchand Ln. Metamora, IL 61548 
  • Returned items will be refunded with applicable sales tax in original payment method minus shipping and handling fees.
  • Proof of purchase in the form of the order email confirmation in the returner's name must be provided.
  • All returns are subject to physical inspection. Flathead Decoy Co. must have the product back and it must be inspected before a credit will be issued. Credits are only issued on new/unused products in their original packaging. All returns must be in "like-new" condition and be free of all fur/hair/dirt with original tags included. Products not adhering to this policy may result in an additional cleaning/processing fee of up to 50% of the item’s retail value. Once we receive the returned product a credit will be issued within 5 - 7 business days.
  • If you think you have received a defective item, please send pictures and proof of purchase using our contact us page.
  • Please note: Return shipping is at the cost of the customer. 

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If your order is already sent, you will need to return it to us for a full refund.

I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email with your correct information.  If the given address is wrong, we can change the address to the correct one within (24) hours. No refund will be given after the (24) hours of incorrect submission until items are returned to us.